Privacy Policy

Last Revised: November 15, 2018

The following policy outlines how eSight Corp. (the “Company”) will collect, use, protect and disclose personal information, and also describes other important topics regarding your privacy.

By using our website, or by otherwise providing us with personal information, you consent to all of the terms of this Privacy Policy. If you do not agree with any terms of this Privacy Policy, please do not use our website, or submit any personal information to us. Please note that this policy also applies to the Company’s employees, contractors, clients, customers and suppliers, including their exchange of email with us. 

What is Personal Information?
Personal information is any information which can identify an individual or through which an individual’s identity can be deduced. Personal information does not include information which does not relate to an identifiable individual, for example, information that has been rendered anonymous such that it can no longer be used to identify any individual. Further, personal information does not include information that is about a company, instead of an identifiable individual.

Why Does the Company Collect Personal information and what Personal Information is Collected?
In serving the needs of the Company and its employees, contractors, suppliers, clients and customers, it is important that the Company have accurate information. The Company may collect personal information in order to:

- establish an individual’s identity, such as your first and last name, and contact information, such as your address, telephone number, or e-mail address,
- understand the individual’s needs for and preferences with respect to, and determine the individual’s suitability for products and services. For example, we may request information regarding your vision condition to better serve and accommodate you. - provide you with our products and services and process payments for transactions you have agreed to enter with us
- inform you of new products and services
- for employees or contractors, to establish, maintain, and potentially terminate, an employment or contractor relationship, including the provision of benefits
- adhere to legal requirements
- carry out other purposes which are disclosed to you and to which you consent

We may collect personal information when you voluntarily provide it through one of our websites, or when you provide it to us through other means. With your consent, we may collect information regarding you from third parties.

How Will Personal Information Be Used?
The Company may use personal information in order to:
- establish, administer, maintain, and potentially terminate the employment or contractor relationship, including without limitation, to administer and maintain benefits
- operate our website in accordance with our terms and conditions
- respond to your questions or inquiries conduct market research and surveys
- conduct promotional activities, including contests
- improve our products, services and websites
- comply with legal, regulatory and other obligations
- carry out business operations
- inform you of new products and services
- provide you with products or services you have agreed to receive and process payments and/or process and ship orders, (for example, if you make a purchase from us)
- carry out other purposes that are disclosed to you and to which you consent

When Might Personal Information Be Disclosed?
The Company may disclose personal information in order to:establish, administer, maintain and terminate the employment or contractor relationship, for example, by checking your references to assist with hiring decisions, and to administer and maintain benefits and payroll

- submit quotes or proposals to prospective customers or clients
- explore and/or undertake corporate opportunities, including a merger, acquisition, amalgamation, IPO, financing, reorganization or sale of the Company, including the due diligence process and the transfer of information through to closing of any such transaction
- carry out other purposes that are disclosed to you and to which you consent

There are some instances where we may need to disclose personal information to third party service providers that assist us in carrying out the purposes described in this Privacy Policy. Whenever we engage a third party service provider, we confirm that its privacy and security standards meet our requirements.

In the event that a third party service provider is located outside of Canada, your personal information may be transferred to countries outside Canada, including to the United States, whose data protection laws may differ from the jurisdiction in which you live. As such, this information may be subject to access requests from the government, courts or law enforcement or regulatory agencies of that jurisdiction according to the laws of that jurisdiction.Please note that from time to time, we may be compelled to release personal information as required or permitted by law.

We may also use or disclose your personal information if we have reason to believe that using or disclosing such information is necessary to: (i) conduct investigations of possible breaches of law; (ii) identify, contact, or bring legal action against someone who may be violating an agreement they have with us; (iii) investigate security breaches or cooperate with government authorities pursuant to a legal matter; or (iv) to protect our rights, safety or property.

How Does the Company Collect Personal Information?
The Company collects personal information at the time an individual becomes a new customer, client, supplier, employee or contractor of the Company and thereafter during our communications and interactions with the individual. For example, the Company collects personal information through:

- our sales and supply agreements
- job applications
- visits by individuals to our website and/or intranet
- your other provision of personal information to us

Employees and contractors are responsible for ensuring that changes to their personal information (i.e. address, telephone number, social insurance number, banking information for the purpose of direct deposit, etc.) are communicated to the Company. 

How Does the Company Protect Personal Information?
We have put safeguards, security systems and processes, including physical, organizational, and technological security measures, in place to help protect personal information against unauthorized access, disclosure, use, or modification, whether on-site or off-site.

The personal information we hold is accessible only to those Company individuals who have been designated with the authority to access it for the purposes described in this privacy policy and to the extent necessary to accomplish these purposes. For example, human resource files as well as information regarding payroll and benefits coverage are accessible to the Company’s relevant benefits and/or payroll providers. All personal information provided to the Company’s benefits and/or payroll providers or to other third parties is disclosed only upon assurances that those third parties maintain similar standards of personal information protection.

We manage the personal information we collect from our offices at Toronto, Ontario.

How Long Will the Company Retain Personal Information?
Personal information is only retained for so long as is necessary for the purposes for which it has been collected. Personal information will be destroyed once it is no longer needed by us and once all of our legal obligations have been met.

By submitting your personal information to us, you have consented to our use and disclosure of the personal information for the purposes as outlined in this policy. If we wish to use or disclose your personal information other than as described in this policy, we will obtain your consent before doing so unless we are legally allowed or required to use or disclose your personal information without your consent.

If you prefer that we not use or disclose your personal information for any of these purposes, you may notify us in writing at any time. If you do not notify us, we will consider you to have consented to our continued use and disclosure of your personal information. A notification that we not use or disclose your personal information for certain purposes may affect our ability to provide you with products and/or services.

How Can You Access and Correct Your Personal Information?
Your personal information, hard copy or electronic, is accessible to you, and you may request a correction of it if you believe it to be incorrect. However please note that if your information is combined with information of others (such as payroll spreadsheets), you will not be granted access to such information unless we are able to segment your personal information such that you will not have access to the personal information of other individuals. There may also be other circumstances in which it is not possible to access certain information. To request access to or correction of your personal information, please contact us using the information provided below. We may require you to verify your identity before allowing you to access or correct your personal information. If your request for personal information entails a significant cost due to time, resources or copying, there may be a charge.

Our Website and how we Collect Information through Technological Means
Each time you visit our website, we gather the date, time, browser type, name of visitor’s internet service provider, the site that referred the visitor to us, any pages that are requested, the navigation history and IP address of the visitor. The foregoing information does not generally contain anything that can identify users personally. We use this information for our internal audit log and system administration, and to gather broad demographic information about our user base. This information may be shared with third parties in order to provide services for aggregate use.

If you object to this gathering of information, you should not use or access our web pages.Our website may employ the use of “cookies”. A “cookie” is a small line of data that is sent to your Internet browser from a web server and stored on your computer’s hard drive. Cookies can track how and when you use a site. If you do not wish to receive cookies, re-set the options in your web browser. However, setting your browser to reject cookies generally hinders the browser's performance and will adversely affect your experience while using our websites.

We do not knowingly collect Personal Information from children. If a child has already provided us with Personal Information, his or her parent or guardian may contact us for the purpose of deleting this information.

Changes to this Policy
We reserve the right to modify this privacy policy at any time. We will reflect any such modifications to this privacy policy on our website and will indicate the date this privacy policy was last amended. Your continued access to and/or use of the website, or provision of personal information to us after any such changes constitutes your acceptance of, and consent to, this privacy policy, as revised. Please periodically review this privacy policy so that you know what personal information we collect, how we use it, and with whom we may share it.

Who Should You Contact If You Have Questions or Concerns About This Policy?
If you have any questions or concerns about this policy, or should you wish to review or request correction of your personal information, please contact us at 1.855.837.4448.You may also contact our Privacy Officer by writing to 1 Eglinton Ave E., Suite 401, Toronto, ON, M4P 3A1, Canada.

Accessibility Policy

eSight will make every reasonable effort to ensure that its policies, practices and procedures are consistent with the principles of dignity, independence, integration and equal opportunity by:

  • Ensuring that all customers receive the same value and quality;
  • Allowing customers with disabilities to do things in their own ways, at their own pace when accessing goods and services as long as this does not present a safety risk;
  • Using alternative methods when possible to ensure that customers with disabilities have access to the same services, in the same place and in a similar manner;
  • Taking into account individual needs when providing goods and services; and
  • Communicating in a manner that takes into account the customer's disability.
  1. The Use of Assistive Devices

Persons with disabilities may use their own assistive devices as required when accessing goods or services provided by eSight.

In cases where the assistive device presents a safety concern or where accessibility might be an issue, other reasonable measures may be provided to ensure the access of goods and services.  For example, where elevators are not present and where an individual requires assistive devices for the purposes of mobility, service will be provided in a location that meets the needs of the customer.

  1. Guide Dogs, Service Animals and Service Dogs

A customer with a disability that is accompanied by a guide dog, service animal or service dog will be allowed access to public premises unless otherwise excluded by law.  "No pet" policies do not apply to guide dogs, service animals and/or service dogs. If it is not readily apparent that the animal is being used by the customer for reasons relating to his or her disability, eSight may request verification from the customer.  The customer who is accompanied by a guide dog, service dog and/or service animal is responsible for maintaining care and control of the animal at all time.

If a health and safety concern presents itself for example in the form of a severe allergy to the animal, eSight will make all reasonable efforts to meet the needs of all individuals.

  1. The Use of Support Persons

If a customer with a disability is accompanied by a support person, eSight will ensure that both persons are allowed to enter the premises together and that the customer is not prevented from having access to the support person.

There may be times where seating and availability prevent the customer and support person from sitting beside each other. In these situations, eSight will make every reasonable attempt to resolve the issue.

In situations where confidential information might be discussed, consent will be obtained from the customer, prior to any conversation where confidential information might be discussed.

Where eSight requires a support person to accompany a person with a disability, and where the person with a disability has agreed to the accompaniment, eSight will not charge the support persons any fees or fares.

  1. Notice of Disruptions in Service

Service disruptions may occur due to reasons that may or may not be within the control or knowledge of eSight. In the event of any temporary disruptions to facilities or services that customers with disabilities rely on to access or use eSight's goods or services, reasonable efforts will be made to provide advance notice. In some circumstances such as in the situation of unplanned temporary disruptions, advance notice may not be possible.

In the event that a notification needs to be posted the following information will be included unless it is not readily available or known:

  • Goods or services that are disrupted or unavailable;
  • Reason for the disruption;
  • Anticipated duration; and
  • A description of alternative services or options.

When disruptions occur eSight will provide notice by:

  • posting notices in conspicuous places including at the point of disruption, at the main entrance and the nearest accessible entrance to the service disruption and/or on the eSight website;
  • contacting customers with appointments;   
  • verbally notifying customers when they are making a reservation or appointment; or
  • by any other method that may be reasonable under the circumstances.

  1. Customer Feedback Process

Customers can provide their feedback on the service provided to customers with disabilities in various ways.  Information about the feedback process will be readily available to all customers by e-mail and/or on the eSight website.  Feedback forms along with alternate methods of providing feedback such as verbally (in person or by telephone) or written (hand written, delivered, website or e-mail), is also available upon request.

Customers can submit feedback to:

Joy Hwang, Director, People + Culture

1 Eglinton Ave. Toronto, ON. M4P 3A1


Customers who wish to provide feedback by completing an onsite customer feedback form or verbally can do so to any eSight employee.

Customers who provide formal feedback will receive acknowledgement of their feedback, along with any resulting actions based on concerns or complaints that were submitted.

  1. Notice of Availability and Format of Documents

eSight shall notify customers that the documents related to the Customer Service Standards are available upon request and in a format that takes into account the customer's disability. Notification will be given by posting the information in a conspicuous place owned and operated by eSight, the eSight's website and/or any other reasonable method.

If you have any questions or concerns about this policy or its related procedures, please contact:

Joy Hwang, Director, People + Culture

1 Eglinton Ave. Toronto, ON. M4P 3A1


This policy and its related procedures will be reviewed as required in the event of legislative changes or changes to company procedures.