Frequently
Asked
Questions

The eSight Go package includes:

• eSight Go device
• Neck battery pack with rechargeable battery
• 5-foot USB-C cable to connect the device to the neck battery pack
• Remote control with two AAA batteries
• AC power adapter with six-foot USB-C cable for charging
• Four adjustable nose pieces (one pre-installed)
• Microfiber cleaning cloth
• Neck lanyard
• Quick Start Guide
• Safety Guide
• Protective carrying case

• Weight of glasses: 170 grams
• Camera resolution: 12 MP
• Field of view: 45°
• Magnification: Up to 24x zoom
• Display resolution: 1920 x 1080 per eye
• Battery life: Up to 180 minutes of continuous use
• Operating temperature range: 0° to 38° Celsius (32° to 100.4° Fahrenheit)
• Storage temperature range: -20° to 45° Celsius (-4° to 113° Fahrenheit)
• IP rating: IP32 (protection against solid objects over 2.5mm and dripping water when tilted up to 15°)

• Display FoV: Horizontal 38.8°, Vertical 21.8°, Diagonal 44.5°
• Camera FoV: Horizontal 68.8°, Vertical 54.3°, Diagonal 81.1°

1. Connect the shorter USB cable to the port on your neck battery pack.
2. Connect the other end of the cable to the port on the left side of your eSight glasses.
3. Your eSight glasses will power up automatically.

1. Place the neck battery pack around your neck with the USB port at the bottom.
2. Hold the sides of the glasses, gently spread them, and put them on.
3. Guide the cable from your glasses to the neck pack.
4. Adjust your eSight until it feels comfortable.

1. Firmly hold the current nose piece and ease it out towards you.
2. Select a new nose piece and push it into the slot on your eSight Go until it’s snug.

1. Connect one end of the 6-foot USB cable to the neck battery pack.
2. Attach the other end of the cable to the AC adapter.
3. Plug the adapter into a power outlet to begin charging.
4. Press the button on the neck battery pack to check the battery level.

If exposed to extreme temperatures, allow the battery pack to warm up or cool down to room temperature before use. Charge it for 15-30 minutes before powering on the device to ensure optimal performance.

Try adjusting the nose pad to ensure the device is positioned correctly on your face. Also, ensure the camera lens is clean and free from obstructions. If the issue persists, contact customer support for assistance.

• Charge the neck battery pack for at least 1 hour before attempting to power it on.
• Remove the neck battery pack, plug the charging cable into the USB-C port on the left temple arm, and charge for 1+ hours.

1. Put the glasses into pairing mode by putting them into sleep mode and then waking them by pressing the power button.
2. Press and hold the Bluetooth button on the remote for 3 seconds (until the LED flashes red) and wait for the remote to pair with eSight.
3. If the remote keeps connecting and disconnecting, replace the 2 AAA batteries in the remote controller.
4. If issues persist, you may need to forget the remote from the eSight device and then repair. Contact customer support if further assistance is required.

1. Press the Mode button until the Zoom function is activated.
2. Increase magnification by pressing the ‘up’ button on the remote control or glasses.
3. Decrease magnification using the ‘down’ button.

1. Press the Mode button until the Contrast feature is activated.
2. Use the ‘up’ and ‘down’ buttons on the remote or glasses to modify the contrast levels.

1. Press the Mode button until Filters is enabled.
2. Use the ‘up’ and ‘down’ buttons to navigate through different filter options.

1. Press the Mode button until the Tilt mode is activated.
2. Use the ‘up’ button to tilt the display upward and the ‘down’ button to tilt it downward.

1. To enable Freeze Frame, press and hold the Menu button until the feature is activated.
2. Adjust zoom, contrast, and filters as needed while the image is frozen.
3. To deactivate, press and hold the Menu button again.

Use the provided micro-fiber cloth to gently clean the lenses and body of the glasses. Avoid using liquid cleaners or abrasive materials, as these may damage the device.

To perform a factory reset, open the menu, go to Support > Factory Data Reset. This will restore all settings to their default values.

To execute a forced shutdown, press and hold the power button for more than 10 seconds.

1. Ensure your device is sufficiently charged.
2. Check your Wi-Fi connection strength. Move closer to your router if possible.
3. Restart your eSight Go device.
4. Attempt the update again.

If issues persist, please contact our customer support team for assistance.

1. Move closer to your Wi-Fi router.
2. Ensure other devices aren’t consuming significant bandwidth during the update.
3. If possible, temporarily connect to a different Wi-Fi network.
4. Wait for a few minutes. Sometimes the process may take longer than expected.

If the issue continues, restart your device and try the update again.

Update times can vary depending on your internet speed and the size of the update. Most updates should complete within 5-15 minutes. If an update is taking significantly longer, check your Wi-Fi connection and restart the update process if necessary.

eSight Go supports the following prescription ranges:

• Sphere Powers: +/-8.00
• Cylinder Powers (for astigmatism): -4.00

No, our lenses do not offer prisms prescription lenses.

No, the protrusion of Rx lenses does not affect the performance or durability of your eSight Go. The device is designed to securely hold and protect your prescription lenses, regardless of whether they sit flush or protrude slightly.

Unfortunately, we cannot adjust the lenses to sit flush without potentially compromising your prescription or the fit of the device. The slight protrusion is part of our design to ensure optimal visual performance for a wide range of prescriptions.

It’s normal for Rx lenses to appear slightly uneven, especially if you have different prescriptions for each eye. As long as your lenses are secure and you’re experiencing clear vision, there’s no cause for concern. If you have any doubts, please contact our customer support team.

Yes, the protective carrying case is designed to accommodate eSight Go with various lens configurations, including protruding Rx lenses. Always place your device in the case with care to ensure maximum protection.

eSight Go has an IP32 rating, which means it’s protected against solid objects over 2.5mm and dripping water when tilted up to 15°. However, it is not designed for use in rain or snow. Exposing the device to these conditions could cause it to malfunction and potentially result in accidents or injury.

• Must Support: iPhone 14 Pro Max, Samsung Galaxy S23 Ultra, iOS 17, Android 14
• Should Support: iPhone 13 Pro Max, Samsung Galaxy S21, iOS 16, Android 13

1. Wi-Fi Connectivity Assistance: Simplifies the process of connecting the glasses to Wi-Fi by sending a password over paired Bluetooth from the mobile device or by generating a QR code.
2. eShare: Streams the glasses’ camera view to the mobile app and provides a virtual remote in the app to control the glasses.
3. Mobile eRemote: Offers the same functionality as the physical remote control.

On iOS, location privacy settings may restrict certain options. Ensure location services are enabled for the eSight app. On Android, there’s a system limit of 4 Wi-Fi scans within 2 minutes to conserve battery. If you encounter this limit, wait a few minutes before trying again.

To set up a hotspot for eShare, start the mobile hotspot feature from the connected app. Then, connect your mobile to the eSight hotspot as you would with any Wi-Fi network. Once connected, you can use eShare through the eSight mobile app.

eSight Go will automatically check for updates when connected to Wi-Fi. You can also manually check for updates in the Support menu.

eSight Go supports 2.4 GHz Wi-Fi networks only. Most modern routers are dual-band, broadcasting both 5 GHz and 2.4 GHz networks.

No, at this time you can only connect the Bluetooth remote.

To use eShare, open the eSight app on your mobile device, connect to eSight Go, press the “Share Your Screen” button, and grant permission on the eSight Go device.

At this time, you cannot connect eSight Go to public Wi-Fi networks that require a login.

eSight Go comes with multiple nose pieces to accommodate different face shapes. You can also adjust the lanyard for better weight distribution. If discomfort persists, we recommend taking breaks during extended use. If issues continue, please contact customer support for additional guidance.

A comfort strap is planned to be made available as an add-on accessory post-launch. This will provide additional support and comfort for extended wear. Check our website or contact customer support for updates on availability.

Some warmth is normal during operation. Ensure you’re using the device in an environment with good airflow. If it becomes uncomfortably warm, take a break from using it. If the issue persists, contact customer support.

We’re excited about the upcoming comfort strap, but we don’t have a specific release date to share at this time. We recommend checking our website regularly or signing up for our newsletter to stay informed about new accessories and updates for your eSight Go.

• Electrical Safety: Use only eSight-approved power adapters, batteries, and accessories. Do not use the device outdoors in rain or snow. Check the device and charging components before each use and avoid using if any part is damaged.
• Battery Safety: Do not expose the device or its batteries to temperatures over 60°C (140°F). Do not pierce, open, or attempt to service or disassemble the battery. Seek medical attention if the battery leaks or is swallowed.
• Interference with Medical Devices: Keep eSight Go at least 6 inches from any implanted medical device and consult a physician prior to use. If you use a hearing aid, contact the manufacturer to determine whether your hearing aid will be affected by radio frequencies emitted by eSight Go.
• Potentially Explosive Environments: Avoid using the device at refueling points, near fuels or chemicals, or in areas with high concentrations of dust.
• Seizure Risk: Consult with a healthcare professional if you have a history of seizures or epilepsy before using eSight Go.
• Personal Discomfort: Stop using the device and take breaks if you experience discomfort such as blurred vision, skin irritation, eye strain, dizziness, or nausea.

For customer support, visit www.esighteyewear.com/contact or email [email protected]. You can also call 1-855-837-4448 and follow the prompts to contact your eSight Coach. For international assistance, contact your local eSight Authorized Distributor or dispensing clinic.

eSight Go contains electronic components and batteries that should not be disposed of with regular household waste. Please contact eSight customer support for information on our recycling program or guidance on proper disposal in your area.

eSight Go is designed with user privacy in mind. The device does not continuously collect or transmit personal data. For specific details about data handling, please refer to our privacy policy.

• Cone Rod Dystrophy
• Diabetic Retinopathy
• Macular Degeneration
• Macular Dystrophy
• Keratoconus
• Ocular Albinism
• Optic Atrophy
• Optic Nerve Hypoplasia
• Optic Neuropathy
• Retinopathy of Prematurity

Since each individual condition is unique, we recommend connecting with an eSight specialist to learn if eSight can work for you. To get started, complete the try eSight form or calling 1.855.837.4448 to speak to an eSight Advisor today. 

• People’s faces, from up close and afar
• Newspapers, books, menus, signs, and other reading material, from any distance
• Computers and other work-related tools
• TV, movies, and other entertainment
• Concerts, plays and other live events
• And so much more

eSight can autofocus on short, medium and long-range objects and includes features such as 24X zoom, image contrast enhancement, reverse colour display and more allowing users to go beyond the immediate enhanced vision provided and take control of what they see.

Start your eSight journey

We strongly encourage any potential eSight user to undertake an eSight Evaluation before moving forward with purchasing. In person evaluations are available through local eSight distributors. eSight offers evaluations in the comfort of home with a guided experience from an eSight coach, who is often an eSight user themselves. 

Advanced, clinically-validated algorithms optimize and enhance the footage. The footage is then presented on two near-to-eye screens in real time with stunning clarity. The built-in trackpad allows the user to refine the image further through a full suite of zoom, contrast and focus controls.

eSight’s streamlined device allows the wearer to benefit from their natural peripheral vision and includes a patented Bioptic Tilt (eSight4 only) offering three positions (up, midway and down). The wearer tilts down for maximum enhanced vision and tilts up to connect with people face to face or for 100% access to their remaining natural vision when navigating new places.

“The Effect of a Head-Mounted Low Vision Device on Visual Function,” also known as “The eQUEST“ study was completed in collaboration with researchers at six different low vision research and rehabilitation centers. The study showed that eSight’s low vision aid was able to improve distance acuity, reading performance, contrast sensitivity, facial recognition and ADLs (Activities of Daily Living).

The study also demonstrated significant improvement when using the low vision aid including:

• a seven-line gain in distance acuity
• 100% mobility retention
• 12 letter contrast improvement

Additionally, there is a major cohort of doctors – from optometrists to ophthalmologists and retinal specialists – that continue to recommend eSight to their low vision patients.

Most doctors who have evaluated eSight have said that this clinically-validated device has had a revolutionary impact on the lives of their visually impaired patients, and has enabled them to see with unprecedented visual clarity, along with granting them true mobility and independence in their everyday lives.

eSight is inspected and registered by public health officials. It is a Class 1 Medical Device

• Registered with the FDA
• Registered with EUDAMED
• Inspected by Health Canada

All eSight coaches are also eSight users.

With the freedom of choice that comes when creating a solution composed of both proprietary and hardware, the eSight team invested heavily in research to bring best-matched camera and lens technology backed by advanced software capabilities. The result? eSight Go is the new standard for enhanced vision technology.

The eSight team continues to advocate with private insurance companies, government bodies and employee benefit programs to make eSight more attainable for all. 

In the USA, Veteran Affairs provides eSight with 100% coverage. eSight qualifies for Service Disabled Veteran Owned Small Business status through our partnership with Marathon Medical.

Find out more by speaking to an eSight Advisor at 1.855.837.4448.

Yes, the protective carrying case is designed to accommodate eSight Go with various lens configurations, including protruding Rx lenses. Always place your device in the case with care to ensure maximum protection.